1
Public Complaint Main Page
The public can obtain the Public Complaint Service
through BPANS website.
Select desire language using the radio button.
Click on the link “Complaint Form” to obtain a
Complaint Form (refer Figure 2a) and fill-in the form.
Click on the link “Login” to obtain the login page
(refer Figure 3).
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Figure 1 Public
Complaint Main Page
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2
Public Complaint Form
Complainant has to fill-in their particulars in
this section. Name, IC/Passport No. and
District are mandatory fields.
User MUST select a Complained Department. If the complained department is a
private company, user must select “Lain-Lain” from
the list and fill-in the Name of
Complained Private Company.
User allows to select
MORE THAN ONE Complaint
Classification.
User needs to provide necessary information for
the complaint.
Complainant MUST fill-in Complaint Title and Complaint
Description.
Click on the “Submit” button to complete the
complaint.
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Click on the link to obtain the Login page.
Web ID and Password are for the Login purpose.
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Figure
2b Confirmation of Complaint Submission
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3 Login Page
Enter Web
ID and Password.
Select desire language.
Click “Clear” button to delete content in the text
boxes.
Click “Login” button to obtain the complaint
details. Make sure the Web ID and Password are correct.
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4 Complaint Details
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Figure
4 Complaint Details
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